CUSTOMER
PROFILE
Construction Risk Partners is one of the largest providers of
construction insurance and surety brokerage services in New Jersey.
"Construction Risk Partners was created with the intent to
attract the best customers by offering and delivering the best
service, the best value, and the best strategic partners."
THE CHALLENGE
During my twenty years in the agency/brokerage business, certificate
of insurance issuance and management has always been a challenge,
specifically from a timing, accuracy, and accessibility point
of view. The certificate process has always been a major service
issue with clients, thus, the proper choice of provider was
critical. In making our choice of Ebix BPO, we looked carefully
at each of these service elements and were ultimately satisfied
that your product could deliver.
THE SOLUTION
It has now been over three months since going live with Ebix
BPO, and you have exceeded our expectations. Furthermore, the
direct accessibility to the certificates has been extremely
positive with our customers and has made us much more productive
as an agency. This is the result of our clients being able to
produce a large volume of basic certificates on their own. This
is the classic "win-win" situation!
THE RESULT
In addition to the fine performance of the CertificatesNow product,
your customer support people have been outstanding. In our business,
everything needs to be done "yesterday," but your
people have been incredibly responsive, especially during the
roll-out phase. In fact, it was a pleasant process. We are very
pleased with our decision to go with Ebix BPO. I wish much future
success to both of our companies, as we are true partners.
- Jay Sciortino, Partner
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