THE CHALLENGE
With employee benefits as one of the fastest rising expenses for many companies today, USI wanted to position itself as the single source for insurance to middle market U.S. companies – offering convenient access to a broad spectrum of insurance, risk management, financial management, employee benefits, and asset management products and services. After evaluating its operations, USI decided to invest in an online benefits management solution that would differentiate itself from the competition, while helping its clients save time and money associated with paper-based benefits processes.

THE SOLUTION
In 2003, USI selected EbixBenergy (formerly known as Benergy Interworks) as its online benefits technology solution provider. With EbixBenergy solutions, USI helps its clients maximize their HR administrators’ time while empowering their employees to make smart benefits decisions.

Branded under the MyUSI name, USI can offer a range of solutions that help their clients attract talented employees and keep them informed, engaged and connected, while significantly streamlining the benefits administration process. USI offers clients the following solutions:

• MyUSI Communications provides employers and employees 24/7 access to a centralized location for information about benefits, health and wellness issues, as well as human resources forms, policies, and procedures. Employees use their own secure log-in to gain access to this personalized portal anytime, anywhere.
• Real Value Statement shows employees the total value of their employment, including compensation (salary, bonus, and commissions), employer paid benefit contributions, and pre-tax benefit savings.
• Client Community gives USI instant access to relevant HR tools, resources and information, as well as the ability to communicate with clients through an online community.

THE RESULT
With MyUSI Communications, USI is able to successfully reduce the amount of time and money their clients spend managing employee benefits, while freeing up time in their HR administrators’ day so they can focus on more strategic tasks. As a result, USI enhances current client satisfaction while driving new client acquisition.

“Most clients only see their broker at renewal time, but Client Community gives us an opportunity to engage with our entire client base on a more frequent basis and demonstrate the value of our comprehensive suite of benefits solutions,” said Steve Kelly, technology services specialist for USI. “Once they start using the solutions, they love the robust functionality, ease-of-use, and flexibility.”

USI also offers its clients a number of add-on solutions, including Enrollment Services, Helpline, FSA and COBRA administration, designed to improve their benefits management process.

“The EbixBenergy solutions are extremely easy to work with,” said Kelly. “I can quickly update benefits information and documents with just a couple of mouse clicks to keep our clients’ sites up to date. Plus if I ever need help building a client site, I can resolve the problem right away by contacting the support team through live chat or a quick phone call.”