To
ensure your company consistent, quality service, FACTS®
"full-service" support program is structured into
multiple levels of assistance – from day one of installation
throughout system use. Every new FACTS® client is assigned
a team of representatives from our development, applications
support and technical services staff. This group is available
to address any problems or questions you may have regarding
system use.
These system specialists ensure that your needs are identified,
weighed and serviced in the most efficient and productive manner,
from the initial implementation plan, training and data conversions,
to ongoing system use. Additionally, FACTS® provides ongoing
software maintenance, along with comprehensive user documentation
for every system you use. With software maintenance, you also
get software releases providing the latest product enhancements,
professional and courteous phone support, and 24-hour on-line
and modem support. The FACTS® development team is also available
to perform customized programming requests to ensure your specific
needs are always addressed.
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