FACTS® Customer Support Center is staffed with employee
benefit and health claims management experts and technical personnel
to provide problem solving support. FSI offers a variety of
support services geared towards meeting your organization's
specialized needs.
Unlimited phone support
8:30 a.m. to 5:30 p.m. (Eastern time) Monday through Friday.
All calls are taken by knowledgeable specialists who isolate
the issue and delegate it to the appropriate in-house personnel
for fast action.
24-hour online and modem
support
24 hours a day, seven days a week.
Extended Remote Supportsm
(ERSsm)
Prompt, full-service user assistance (software/technical) outside
the regular work hours (evening/weekends/holidays). To obtain
this service, the user contacts FSI in advance to schedule and
contract the time they wish to have access to this support.
During this coverage time, the user has immediate access to
the FSI remote support team for fast and easy problem resolution.
FACTS® Professional
Services Groupsm
Consultation and assistance for software and hardware, system
implementations, network services, and a variety of specialized
services.
|
United
States 
