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  • Job Location:
    Bangalore (India)
  • Job Division:
    Ebix Ask A Doctor
  • Job Type:
    Customer Care

About HealthcareMagic-

HealthcareMagic, an Ebix Inc. initiative headquartered at Atlanta, USA, is a patient centric telehealth company founded to transform how people approach their health and wellness. HealthcareMagic is now the largest portal where people connect with doctors, around the world, around the clock. The portal provides real time answers to users’ medical queries. You can visit the portal at www.healthcaremagic.com

Responsibilities:

Responsibility involves responding to customer queries and following-up with experts (doctors, dieticians) on special cases so that answering time-limits are met. Response to customer queries will be mostly be in the form of mails (80%), but may involve voice support as well (20%).

  • Closure of customer complaints according to laid-out policies and timelines
  • Passing feedback/insights from customers to the product team as a part of continued business development

Requirements:

  • Experience and passion in customer care operations – written and voice (1 to 2 years of experience preferred)
  • Fluency in English is a must
  • Functional knowledge of MS Office
  • Graduate


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  • Marketing/Sales/Business Development
  • Software Development
  • RCS
  • Business Analysis and Domain consulting within:
    • P&C Insurance
    • Life and Annuity
    • Employee and Health benefits
  • Enterprise Application Architecture

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