Whether you are an experienced professional or a recent graduate, Ebix provides an environment that allows you to explore a dynamic career path to achieve your personal goals.

  • Job Location:
    Pasadena, CA (United States)
  • Job Division:
    Ebix Exchange
  • Job Type:

Job Description:

Members of our fast-paced technical support team are responsible for fielding calls and e-mail requests from customers seeking assistance with our software. Our technical support reps use their software and computer knowledge combined with their knowledge of the insurance/financial services industry to provide timely and accurate solutions.

We look for results-oriented people who have initiative, a good attitude, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people.

Technical support reps:

  • remain the sole point of contact for issues that cannot be resolved during the first communication (call or e-mail). This may involve escalating the issue to a senior technician or a product manager.
  • work to exceed customer’s expectations, creating a positive customer perception of the Ebix organization.
  • document all customer contact.
  • communicate regularly with management to ensure proper attention to unresolved issues.
  • have strong software analysis, problem isolation & resolution, and customer service skills.
  • possess the ability to solve problems quickly and methodically.
  • have excellent verbal and written communication skills.
  • be an independent self-starter and have the ability to multi-task.
  • enjoy working in a fast-paced, high call volume environment.
  • enjoy working independently or as part of a team.
  • be detail oriented.
  • be computer literate with knowledge of the Microsoft suite of products and the Internet,
  • learn new software quickly and easily.
  • be willing to travel if necessary.

Education Requirements:

Bachelor’s degree in technology, business, or a complementary discipline.

Experience Recommended:

  • Technical support or customer service experience a plus.
  • Life insurance or financial services knowledge a plus.

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In addition to the current job openings listed, we keep looking for candidates, for all our worldwide locations, with expertise in areas like -

  • Marketing/Sales/Business Development
  • Software Development
  • RCS
  • Business Analysis and Domain consulting within:
    • P&C Insurance
    • Life and Annuity
    • Employee and Health benefits
  • Enterprise Application Architecture

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