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  • Job Location:
    (United States)
  • Job Division:
    Ebix Consulting
  • Job Type:
    Information Technology Applications Development


Overall Purpose: Working in a team environment to provide the highest level of technical support and customer service, to maintain and improve the web application infrastructure in support of the development team and user base.

Key Tasks:

  • In a customer service oriented manner, provide first-level support to Application Development for their infrastructure needs.
  • Identify and troubleshoot incidents, resolving where possible and reassigning to Web Hosting Services if necessary.
  • Participate in all middleware and hardware upgrades.
  • Communicate with Application Development when upgrades will cause application outages.
  • Document all procedures for upgrades and troubleshooting methods.
  • Work with Production Support when needed for infrastructure issues and implementations.
  • Provide backup to other members of the IT Environments Management Team, as needed.
  • Take initiative to seek out and implement middleware improvements.
  • Adhere to/improve all internal and customer quality standards.

Minimum: Bachelor's Degree (preferably IT).

Essential Experience:

  • Administration of Middleware application servers (i.e. ColdFusion, WebLogic, WebSphere, Tomcat) in a clustered environment
  • Working knowledge of front end setup (Apache, SiteMinder, F5 load balancer)
  • Application code deployment

Experience as an application developer considered a plus

Technical Skills: Java, SQL, Unix/Linux, general IT troubleshooting skills


  • Customer focus, service delivery oriented
  • Strong analytical and problem solving skills
  • Very good communication/interpersonal/team working/coordination capacities
  • Ability to multi-task, prioritize and manage requests
  • Good understanding of computer hardware and software skills
  • Ability to work with team members spread over multiple locations

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In addition to the current job openings listed, we keep looking for candidates, for all our worldwide locations, with expertise in areas like -

  • Marketing/Sales/Business Development
  • Software Development
  • RCS
  • Business Analysis and Domain consulting within:
    • P&C Insurance
    • Life and Annuity
    • Employee and Health benefits
  • Enterprise Application Architecture

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