Now when employees have questions about their benefits, our Helpline integrated with the EbixBenergy platform is ready to help. Our team of experts can answer benefit questions, enroll them in plans, resolve claims issues, and much more. Services are available via phone, email or live chat, Monday through Saturday with extended service hours in both English and Spanish. Plus they’ll have 24/7 online access to view issue resolution status.
Benefits
- Unique 800-number for each employer
- Calls answered in the company name and phone options are set-up per employer's specifications
- Detailed management reports on service issues, resolution times, and more
- Call recording for quality assurance and transaction record purposes
- Completed call percentage over 99.28%
- Available year-round or during open enrollment season
- Different service options to fit specific needs
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