Top Computer Manufacturer

Challenge

To improve organization efficiencies and compress the consumables supply chain for over 460 retail stores worldwide and new store openings, our client needed an automated, multi-lingual Web portal for ordering paper, bags, t-shirts, coffee, printer ink, pens and other consumables used to run its retail stores.

Solution

Ebix Consulting developed and deployed a global, multi-lingual Web order portal powered by our Crosstrio Marketing Portal. We host the scalable and flexible Retail Stores Web portal and integrated it with our client's SAP systems for order creation, pricing updates and inventory levels.

Results

• Easy configuration and rapid deployment within 90 days, including 1740 catalog items
• Rapid adoption by 462 retail stores globally
• Simple and consistent ordering process for 566 global users
• Streamlined internal processes, including order and shipping approvals
• Enhanced productivity by Administrators
• Administrative ordering time for new store openings reduced from days to minutes
• Automated new store set up
• Automated new product set up
• The ability to manage seasonality/availability of a product (turn it off and on in the store)
• Open platform that allows to onboard additional programs easily