Ebix is currently seeking a qualified individual to fill the role of Implementation Specialist for our Benergy Interworks business. The Implementation Specialist is responsible for providing implementation services to Ebix’s clients. This includes activities such as project managing the initial implementation of products and subsequent open enrollment renewals, as well as responding to client calls/e-mails and resolving client issues throughout the implementation process. The Implementation Specialist will be cross-trained on all Benergy Interworks products and internal systems to ensure a comprehensive understanding of application functionality

The Implementation Specialist will

• Serve as project manager throughout the full implementation process
• Establish and maintain client relationships
• Lead client kickoff meetings and ongoing status meetings including meeting notes documentation, action items management and any other meeting deliverables
• Develop, maintain and manage implementation project plan (timeline)
• Collect and document client business rules, benefit plans, rates and other information
• Set up and test the product(s) being implemented
• Assist client with validation and load of initial employee data
• Assist clients with questions and problem resolution and escalate issues when appropriate
• Participate in and/or lead internal meetings
• Coordinate all aspects of open enrollment set up for existing clients
• Ensure a smooth transition to ongoing support team following implementation
• Utilize CRM system for project status and issue resolution
• Assist ongoing support team as required with client issue resolution
• Participate in and/or lead process improvement projects with Client Services team and/or cross-functional teams
• Perform or support other projects as assigned

Requirements

• A Bachelor’s degree or equivilant experience
• At least 2 years of experience implementing human resources, benefits and/or payroll systems
• At least 2 years experience working with clients in human resources, benefits, payroll, HR/Benefits outsourcing, or insurance broker industries
• Demonstrated knowledge and understanding of benefit plans including, but not limited to: medical, dental, vision, flexible spending accounts, life insurances and disability, as well as rules and regulations pertaining to COBRA and HIPAA
• Technical experience in working with web-based applications
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint and Outlook
• Exceptional organizational skills and the ability to manage multiple projects simultaneously and prioritize work accordingly
• Proven ability to perform job duties under high pressure situations with tight deadlines
• Strong critical thinking, problem identification and solving ability
• Extreme attention to detail
• A proactive attitude toward problem resolution
• Ability to work effectively in a team environment
• Exceptional written and verbal communication skills
• Demonstrated initiative to seek self-improvement opportunities
• A positive attitude and commitment to excellence

We are seeking highly qualified Client Relationship Managers. In this role, you will be responsible for managing assigned broker clients from Ebix’s existing and growing customer base, ensuring the highest level of client satisfaction and retention. You must have extensive knowledge and be a subject matter expert in human resources and benefits to support clients, strategically collaborate with clients, and build long-term client relationships. As a client’s central point of contact, your mission is to provide “best of breed" customer support and industry guidance; be an asset for your clients when defining their Employer strategies with Ebix products; and maintain 90+% client retention rates.

Responsibilities:

• Cultivate and build successful relationships with a client’s senior management and other stakeholders (“Ebix champions") to enhance and solidify Ebix.’s position and rapport within their organization.
• Be the main point of contact for day-to-day operations and support for assigned client accounts.
• Proactively identify client risks or opportunities and be “on point" with internal resources to effectively respond to a client’s needs or drive to a client solution.
• Employ a consultative and solution-based approach to identify and articulate the alignment of the Ebix. value proposition and product solution with each client’s strategic goals and objectives.
• Evaluate a client’s entire book of business, technology resources, and market strategy; prepare monthly, quarterly, and annual client account plans to department management that are tailored to client needs.
• Provide status updates on assigned accounts, regularly monitoring overall account health, project status, opportunities, and risks
• Conduct product demonstrations, training, and presentations to expand Ebix product implementations and utilization within a client organization.
• Manage annual product renewals with focus on revenue retention.
• Generate up-sell leads that penetrate client accounts at all levels and channels.
• Build and maintain a deep knowledge of Ebix’s products and their capabilities versus the strengths/weaknesses of the competition.
• Be the client advocate and advise department management on matters on the best interest of the client or territory region.
• Facilitate client participation with Product Management initiatives, including advisory groups, focus groups, and message boards.
• Build and reinforce interdepartmental relationships by driving excellence in communication.

Requirements

• Demonstrated ability to engage in “high-touch," expertise-driven client interactions in the employer and benefits market space.
• Exceptional client-service orientation.
• Excellent presentation and consultative skills.
• Strong interpersonal and communication skills.
• Ability to work successfully at both a strategic and tactical level with clients and senior management.
• Self-starter with proven organization skills and ability to multitask.
• History of achieving and exceeding assigned goals.
• Strong critical thinking, problem identification and solving ability.
• Extreme attention to detail.
• Strong negotiation skills with ability to adapt to adjusted client priorities.
• Ability to interact and manage clients in difficult situations.
• Willingness to travel approximately 20%, including overnight travel.

Experience:

• Substantial hands-on use and/or implementation experience with human resource management systems (e.g. Peoplesoft, Ultimate, Sage, ADP, Ceridian, Kronos or similar application) with subject matter expertise in one or more of the following areas: employee benefits, payroll, time and attendance, or HR compliance.
• Minimum 5 years of client relationship management or account management experience in the human resources, benefits, or insurance broker industry.
• Bachelors degree or higher.
• Optional, but preferred, professional certifications: PHR, SPHR, CBP, CEBS, CPP, or FPC.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Experience with defect tracking software a plus.

Position:Linux Systems Administrator – CRM Software

Ebix, Inc. provides a series of application software products for the insurance and financial services industry. With offices in the U.S., Australia, Singapore, New Zealand, UK, Canada, South America and India, Ebix, Inc. employs insurance and technology professionals who provide products, support and consultancy to the World's top insurance companies and insurance agencies/brokers on six continents.

Job Description:
Members of our fast-paced hosting services group are responsible for installing, configuring and supporting SmartOffice applications running on Apache Web Server, Tomcat and Websphere on Linux servers. The system administrators provides support to customers installed systems on-premise.
We look for results-oriented people who have initiative, a good attitude, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people.

For more information on our company visit our website at www.ebix.com.

This position is with our Ebix, CRM division based in Atlanta, Georgia. No relocation package provided.

Requirements:

Applicants must:

• have experience administering Linux (SuSE, RedHat) and various flavors of Unix
• have experience supporting applications running on Java/J2EE platform – Websphere/Tomcat/WebLogic and Apache, IBM’s HTTP Server
• have shell programming experience
• be detailed and process oriented as the operation is ISO 27001 certified
• develop a strong understanding of the existing hosting operation products to effectively troubleshoot and provide accurate solutions to our customers.
  • remain the sole point of contact for issues that cannot be resolved during the first communication (call or e-mail). This may involve escalating the issue to a senior engineer
  • work to exceed customer’s expectations, creating a positive customer perception of the Ebix organization.
• have strong analytical ability to troubleshoot problem, to isolate and to resolve issues
• possess the ability to solve problems quickly and methodically.
• have excellent verbal and written communication skills.
• be an independent self-starter and have the ability to multi-task.
• enjoy working independently or as part of a team.

Education Requirements:
Bachelor’s degree in technology, or a complementary discipline.

Experience Recommended:

• Prior experience as a Linux/Unix system administrator supporting Java based enterprise application

Benefits:

• Paid Vacation/Sick
• Health, Dental & life insurance
• Long & short term disability
• 401K w/company matching
• Corporate Wellness Program

Ebix, Inc. through its’ A.D.A.M. Health Solutions Group is a leading provider of high-quality health information and technology solutions. A.D.A.M. helps our customers achieve their key business goals through the integration of our assets into a customers web and/or portal offerings. A.D.A.M.’s Healthcare Content Solutions are deployed at the top academic health centers in the U.S., as well as the top healthcare portals, managed care organizations and pharmaceutical companies. A.D.A.M.'s solutions enable these organizations to inform and educate their consumers on a variety of health topics including symptoms, diseases, health management and wellness topics.
Ebix has been recognized as the 4th fastest growing technology company by Fortune magazine. Our headquarters is located in Atlanta, GA.

Apply if:

• you are motivated by competition and rewards
• seek recognition in an environment that encourages innovation
• you like to work in a creative environment where you can make a difference and be well rewarded for your contributions

A.D.A.M. could be the employer for you! We take pride in selecting energetic, talented individuals for our team because we are a team. The Ideal Candidate: is a seasoned sales executive that understands how to build strong customer relationships and sales pipelines, uses face-to-face contact with prospects to advance the sales cycle, has experience with handling multiple types of solutions and is able to easily translate the value of these solutions to prospects.

Location: Regional Sales Position covering the Southeastern territory / U.S. Customer Base
Reports To: Vice President of Sales, A.D.A.M. Health Solutions
Responsibilities: This position is responsible for growing the company’s revenues in the assigned territory through the direct sale of ADAM’s award winning Healthcare Content Solutions. The candidate will be assigned an annual quota and measured versus achievement of quota.
The following are key responsibilities of this position:

TERRITORY PLANNING AND REPORTING

• Completion of quarterly territory plan
• Timely and complete weekly sales reporting (both written and verbal reviews)

FUNNEL MANAGEMENT AND DEVELOPMENT (NEW SALES)

• Development of qualified prospects
• Consistent growth of sales funnel
• Written and electronic communication to build A.D.A.M. brand and visibility with customers and potential customers
• Complete customer proposals
• Conduct on-site customer presentations
• Negotiating contracts within established price and terms guidelines

SELLING SKILLS

• Complete organizational mapping of all buyers and buying influences
• Identification of key customer and buyer priorities
• Use weekly planning to overcome Red Flags
• Closing skills

DAILY USE OF SALES CRM TOOL

• Document all accounts and customers with contact information and demographics
• Add all potential sales into Opportunities
• Always have quarterly forecast current

PROFESSIONAL SALES GROWTH

• Actively participate in the quarterly and weekly meetings
• Be an expert on A.D.A.M. Products and Services
• Ensure A.D.A.M. solutions are well aligned with the customers’ strategic objectives
• Have a detailed understanding of assigned Territory and Competitive Landscape

OTHER DUTIES AS ASSIGNED

Compensation and Benefits: We offer a competitive salary commensurate with experience, a professional work environment and comprehensive exceptional benefit package including superior Medical, Dental, Vision, Life Insurance, Short and Long-term Disability, 401(k) Plan, Flexible Spending Accounts, and more. Salary is based on experience level and territory location, will be extremely industry competitive and combined with a sales incentive program.

Requirements

• Bachelor’s Degree
• At least 3 years of industry experience selling to academic health centers
• Experience selling multi-year agreements in the $20,000 to $250,000 per year range
• Ability to strategically work an organization
• Ability to sell at the senior level of an organization (i.e., C-level, VP level)
• Experience handling multiple clients and managing a territory strategically
• Ability to coordinate resources with an organization and function as part of a team
• A history of achieving and exceeding Quotas
• A self-starter with ability to learn quickly
• Problem-solving skills, professional appearance, and strong verbal and written communication skills
• A great attitude and commitment to excellence
• Ability to travel approximately 50% - 60%, including overnight travel

Position Title: Configuration Manager

This position will assist the Configuration Manager with configuration and build management of all technical systems infrastructure for a 24x7 production environment of a SaaS (Software as a Service) financial services platform in a .NET 4.0/SQL Server 2008 R2/Windows Server 2008 R2 environment.

Required Skills

• CM Process skills
  • ability to understand existing CM processes and improve them
  • ability to define manageable CM processes (checkout/checkins, merge, build, release, etc) and implement them
  • Experience with versioning tools (like Tortoise SVN and Microsoft Visual Studio Team Explorer) and managing code merges, new branch setup, etc.; is a must.

• CM Technology skills
  • ability to monitor and maintain a CM tools and technology and ability to upgrade

• Scripting skills
  • ability to automate major processes and any minor improvement
  • Experience with Microsoft Powershell and/or VBScript is a definite plus

• System administration skills
  • knowledge and ability to use the operating system(s) the CM technology runs on
  • Experience of managing IIS 5 and above servers on Windows 2000 and 2003. Experience with COM/DCOM, MSMQ, and the .NET framework are required.
  • Ability to build new hardware with code base install and deploying them in the existing cluster. Ability to manage environment hardware for the application point of view.
  • Ability to add/remove SSL certificates, client certificates and generate requests for a new one.

• Build Technology & Process skills
  • knowledge of compilers, continuous build technologies, development technology build mechanisms
  • Experience with Microsoft Team Foundation Server is a definite plus
  • ability to automate the migration of release packages from environment to environment (Development, Test, Training, Simulation and production) or the ability to perform this task manually
  • QA/Test skills – ability to smoke test an environment once it has been refreshed with new code base and ensure that it meets the minimal run criteria after installation
  • Communication skills – ability to write appropriate cutover notifications of the new release and to update the Release Note of the contents of final package deliverables

• Others
  • Bachelor of Science preferred
  • Minimum 3 years of experience working in CM role
  • Report to the Team Lead/Department Head
  • Effective oral and written communication skills
  • Strong interpersonal skills with the ability to build rapport and work successfully with others
  • Good Organizational skills

Position Title: .NET Developer
This position will help lead the technical project management and provide senior level development, implementation, and maintenance of all technical systems infrastructure for a 24x7 production environment of a SaaS (Software as a Service) financial services platform in a .NET 4.0/SQL Server 2008 R2/Windows Server 2008 R2 environment.

Responsibilities:

• Schedule, monitor and adjust project resources and tasks as needed for successful project completion.
• Work with multiple departments to align resource requirements in support of the implementation schedule.
• Deployment, monitoring, and optimization of .NET services.
• Collaborate with software development team to ensure infrastructure conformity with application features and functionality.
• Participate in high
• level architectural design of platform as a whole including the ASP.NET 4.0 web site and web services.
• Perform vendor and product research and evaluation for system components and services.
• Design and manage virtual server environments using the VMware stack.
• Mentor junior developers.
• Participate with cross
• department, senior leaders in support of business growth initiatives and pre
• sales efforts.

Minimum Job Qualifications:

Education/Training

• Bachelor’s degree in Computer Science or related field.
• Experience with managing life insurance/financial services applications or other large enterprise applications.
• PMP certification is a plus.

Required Skills

• 5+ years of experience developing enterprise applications with .NET 2.0/3.5/4.0.
• 5+ years of experience in database design and programming in a SQL Server 2000/2005/2008 environment required.
• Self
• starter with the ability to work independently.
• Track record of technical project leadership involving small to medium sized teams.

Desired Skills

• IIS 6.0 and/or 7.0.
• Virtualization using VMWare.
• High availability/fault tolerant design expertise.
• Parallel programming/multithreading design experience (System.Threading.Tasks, PLINQ, etc.).
• Experience with secure coding practices.
• Operational experience in a mission critical 24x7 data center environment.

Title: System Analyst
Duties: Provide analysis, development and testing of software applications for insurance industry using ASP.Net, C#, VB, Java Script, XML, XSL, SQL Server, Source Safe, SVN, Windows, etc; involve in planning and documentation; supervise impact analysis, enhancements, requirements analysis; supervise production support and database management; train team and users.
Requirements: MS or foreign equivalent in CS/CE and 1 year experience in software development for insurance domain. Any suitable combination of education, training or experience accepted.
Location: 5 Concourse Parkway Suite 3200 Atlanta, GA 30328
Respond by mail only to: HR, Ebix Inc. 5 Concourse Parkway Suite 3200 Atlanta, GA 30328 – Code KG.
Other:Full Time, Competitive Salary, Travel involved to unanticipated client locations within US.
This position is eligible for our employee referral program.

Title: System Analyst
Duties: Requirements gathering, feasibility studies, design, implementation and support in Java (JDK 6) and J2EE (servlet, JSP, JSPX, HTML, Javascript, Ajax, EJB, XML, XSLT) based enterprise web application. Coding and implementation, amendments/enhancements, interaction with QAPs for bug fixing. Lead teams of Developers; provide training, and guidance for product development and support.
Requirements: Masters in Computer Applications/Comp Science or equivalent, + 1 year in job offered or related. Any suitable combination of education, training or experience accepted.
Location: 5 Concourse Parkway Suite 3200 Atlanta, GA 30328
Respond by mail to: HR, Ebix Inc. 5 Concourse Parkway Suite 3200 Atlanta, GA 30328 – Code SS.
Full Time, Competitive Salary, Travel involved to unanticipated client locations within US.
This position is eligible for our employee referral program.

Position Overview:
This position will report to the Vice President of Sales. The purpose of this position is to assist in the achievement, and act in support of, the Enterprise Sales team in support of assigned company goals and quotas.

Essential Duties and Responsibilities:

• Serve as internal sales support for Enterprise Sales team
• Coordinate, assemble and help prepare RFPs and RFIs as needed.
• Work closely with the external and internal field Sales force to insure high customer satisfaction.
• Prospect and identify leads as well as follow up on existing leads
• Make outbound calls to current clients on behalf of enterprise sales team
• Efficiently handle customer inquiries
• Schedule, coordinate, and conduct product demonstrations as necessary
• Provide clients with up-to-date product and price information
• Fulfill information and product demo kit requests
• Prepare and present sales proposals to current and prospective clients
• Maintain prospect and customer information in database
• Track and report sales activity
• Work with Marketing on Sales initiatives and delivery of:
  • Collateral
  • Marketing events
  • Sales Conference
• Enter and update all opportunities in SmartOffice CRM
• On-site product demonstrations support
  • Prepare and organize PowerPoint presentations for sales team.
  • Collateral delivery
• Travel in support of sales or training meetings, customer site visits, and/or trade shows as required or requested.
• Actively solicit for all product opportunities, referring leads as appropriate.
• Input leads into SmartOffice
• Cover voicemail and email for sales staff while members are on vacation or unable to access their mailbox.
• Provide support as required to Lead Enterprise Sales Representative, Sales Manager, and Sales Vice President

Required Skills

• Ability to manipulate and manage spreadsheets
• Excellent PowerPoint skills
• Excellent organizational skills
• Personable phone presence
• Cooperative and customer focused mindset

Job Summary:
Under moderate supervision, provide clients with world class customer service through exceptional communication (both verbal and written) and accurately process insurance documents and client requests utilizing data entry skills, support client’s service needs including responding to emails, phone calls etc. Client Service Analyst (CSA) must accurately process account information utilizing computer keyboarding skills. While you may have primary responsibilities in specific areas, CSA are expected to perform any tasks assigned and as business needs dictate, including assisting in the servicing of incoming and outgoing calls from clients, vendors, agents and/or brokers.

Reports to:
Service Consultant/Service Center Supervisor/Manager

Examples of Duties and Responsibilities:
Typical tasks and assignments include but not limited to the following:

• Provide exceptional customer service by responding to client requests, via phone and email
• Receive oral/written instructions as to work assignments, which may include working other accounts not typically assigned to their team;
• Review/Audit client reports for deficiencies and compliance issues;
• Use Microsoft Excel/ Office to perform review of client accounts;
• Maintain accuracy and performance standards for data input;
• Apply learned customer service skills to accurately provide status to clients, vendors, agent/brokers, and update the Ebix BPO systems accordingly;
• Show ability to comprehend insurance policies, cancellations, reinstatements, endorsements, reports, Ebix BPO website and applications, and other insurance related documents;
• Process insurance documents into computer software system, within acceptable guidelines for accuracy and timeliness;
• Identify and report to supervisor any systems issues and client related problems;
• Be able to learn cross-training in other client groups;
• May assist in service of inbound/outbound phone calls with clients, vendors, agents/brokers and answer basic questions for compliance of account;
• Have confidence to make appropriate decisions to serve their clients.

Physical Requirements:

• Able to sit up straight for long periods of time;
• Able to operate a computer terminal for a minimum of 8 hours per day;
• Able to sit at desk for long periods of time.

Accountability:

• Meet established attendance and performance standards;
• Communicate with clients in appropriate and professional manner;
• Demonstrate appropriate document control and achieve timely processing of assigned work with attention to detail and quality;
• Show ability to notify and work with Service Consultants to identify any additional training that may be needed, including other issues, and/or concerns.

Ebix, Inc. founded in 1976, (NASDAQ: EBIX) is a leading provider of application software products for the insurance industry ranging from carrier systems, agency systems, exchanges to custom software development for all entities involved in the insurance and financial industries.

We are seeking a highly skilled and experienced sales professional to fill the role of Sales Executive, in our BPO Division, with a multi-state responsibility.. This position offers a great opportunity for an individual to be a key driver of the process through ever developing teamwork, continuous improvement, and high productivity.

pecific Responsibilities:

• Directly selling Ebix software to Agencies, Brokers and financial organizations using a consultative solution sales approach
• Develop, manage, and grow a pipeline of qualified prospects
• Develop sales strategies and plans for each opportunity to close business
• Work with Ebix resources across functional areas and across business units to develop winning business ideas, demonstrations, and proposals
• Understand the prospect’s buying processes and methodologies
• Travel throughout assigned territory to call on current and prospective customers
• Timely and comprehensive contact updates into the internal CRM sales system
• Effectively present/demonstrate Ebix software solutions to prospects
• Prepare RFPI/RFP responses, proposals, sales quotes, and all other written communications.
• Representation of Ebix at conferences, shows, and events
• Maintain professional internal and external relationships that meet Ebix, Inc. core values.

Qualifications:

Education: BA/BS Degree or four (4) years equivalent experience.

Required Experience:

• 3 to 5 years of direct software solution sales experience, preferable in the Insurance, Risk Management, and Financial Industry.
• Must have understanding of insurance industry.
• Self motivated with excellent time management skills
• Excellent communication and presentation skills
• Basic computer skills (MS Word, MS Excel, Outlook)

The System Analyst will develop, implement, and deploy web based software solutions for our customers in the insurance industry. This position is responsible for making design and architectural decisions, analyzing business requirements, writing technical specifications, evaluating technology innovations, and working closely with developers to create software solutions.

This position requires the ability to quickly understand functional requirements and translate them into sound technical design. This position requires a strong background in developing enterprise applications as well as experience working with industry standard tools and programming techniques. The system analyst should possess strong communication skills and the ability to work well in a team environment.

Responsibilities:

• Develop technical specifications for the Ebix suite of applications and services
• Troubleshoot architectural issues within the software and technology with an emphasis on performance and system tuning.
• Work closely with the customers to analyze and understand customers' business needs so that Ebix solutions will enhance their business systems and processes.
• Address software integration issues, such as database conversions, platform compatibility, and web service interfaces, etc.
• Maintain accurate technical documentation throughout the software development and support process.
• Manage software projects including cost estimates and timelines
• Identify and document process flows, events and key inputs as necessary for analyzing the nature of the problem or opportunity areas.
• Understanding of standard software development methodologies and best practices
• Performing database tasks as needed including data modelling, performance tuning and enhancements, and maintaining and supporting existing applications.

Required experience:

• Bachelor of Science Degree in Computer Science or Information Technology or equivalent work experience
• Minimum 3 years experience programming Java based enterprise web applications
• Expertise in J2EE technologies including JSP, Servlets, EJB, and JDBC
• Strong technical experience in web technologies including XML, JBoss and/or Websphere, Apache, Tomcat, PHP, Groovy
• Understanding of standard J2EE design patterns
• Experience with Source Code Control software especially CVS or Subversion
• Strong understanding of business applications, solid problem solving skills, and the ability to work effectively with users.
• Strong organizational skills, possessing the ability to meet deadlines, prioritize effectively and work independently within guidelines.
• Excellent interpersonal, organizational, verbal and written communication skills.

Job Summary

Under moderate supervision, service incoming and/or outgoing calls from/to clients, vendors, agents and brokers. CSR’s must accurately process account information utilizing computer keyboarding skills. While you may have primary responsibilities in specific areas, all CSR’s are expected to perform all tasks as business needs dictate.

Job Responsibilities

Typical tasks and assignments include but not limited to the following:

• Receives oral/written instructions as to work assignments, which may include working other accounts not typically assigned to their team
• Applies learned customer service skills to accurately provide status to clients, vendors, agent/brokers, and update the Ebix systems accordingly
• Demonstrates/applies comprehension of insurance policies, cancellations, reinstatements, endorsements, reports, Ebix BPO website, and all insurance related documents
• Monitor and review account for accuracy (logo’s, formatted correctly, printing at correct intervals, all notices types are printing, etc)
• Identify and report systems issues and client related problems
• Be able to learn cross-training in other client groups
• Help other team members accomplish a task when appropriate
• Have confidence to make appropriate decisions to serve our customers
• Meet or exceed acceptable standards of performance;
• Have confidence to make appropriate decisions within job scope to serve their customers.

Accountabilities & Performance Objectives

• Meet established attendance and performance standards
• Demonstrate appropriate customer service skills and etiquette
• Apply attention to detail and quality per call and account
• Notifying and working with Call Center Team Leader to identify any additional training that may be needed, issues, and/or concerns

Qualifications

• High School degree, or greater
• Strong Customer service skills
• Strong communications skills
• Insurance knowledge and experience preferred
• Able to work well under pressure

Reports to: Call Center Team Leader

Job Description:
The solution architect is responsible for understanding internal and external customer needs, and designing computer and network systems that allow customers to implement systems for our technology applications. This involves performing system and network modeling, analysis and planning to implement a solution that will meet the business needs within financial budget guidelines. This may include researching software and hardware products or services, and finding best solutions and prices to meet business requirements. In most cases, the architect presents and translates the design to customers to ensure the design will meet our customers' requirements.

Requirements:

• Bachelor's degree in computer science, proficient with Visual C++ and C sharp (.NET) or equivalent experience
• Java experience desirable
• Proficient in Objective C (Apple iOS).
• Familiar with big scale application architecture.
• Familiar Windows O/S, Windows Security, Windows Registry, INI file, drive mapping/network configurations, user access rights, Windows Services, Windows environment variables, Windows PATHs, Windows 64-bit.
• Proficient in database SQL and database schema design.
• Familiar with the product deployment process (fresh install or upgrade/patch).
• Proficient in InstallShield scripting and packaging. (This is the main tool used for Ebix desktop products deployment).
• Familiar with Windows installer MSM.
• Excellent communication skills

Ebix, Inc. provides a series of application software products for the insurance and financial services industry. With offices in the U.S., Australia, Singapore, New Zealand, UK, Canada, South America and India, Ebix, Inc. employs insurance and technology professionals who provide products, support and consultancy to the World's top insurance companies and insurance agencies/brokers on six continents.

Job Description:

The EbixExchange AnnuityNet project manager, as a member of the Client Integration Services team, provides full lifecycle support to EbixExchange’s AnnuityNet customers. The project manager maintains a high degree of interaction with customers and is the key contact for daily operations personnel at each company.
The project manager works with clients at all levels, from individual contributors to senior management, and is the client champion to internal departments and advocates EbixExchange’s policies and positions to the customer.
The project manager is regularly involved in managing and developing effective working client relationships. This position takes responsibility for understanding and meeting client's requirements; seeks, interprets and responds to client feedback and contributes to developing standards and feedback methods; manages client expectations and deals effectively with conflict situations.
This position is with our EbixExchange, AnnuityNet division based in Herndon, Virginia. No relocation package provided.

For more information on our company visit our website at www.ebix.com.

Essential Job Functions

• Responsible for managing the complete lifecycle of the project implementation
• Develops project-specific deliverables to enable successful implementation
• Manages and track business prioritization, deployment, support and billing via Team Foundation Server (TFS) and Microsoft SharePoint
• Manages projects that require cross-team and cross-functional coordination
• Identify and assist clients in necessary preparations for all project pre and post launch requirements
• Issue/Risk tracking and resolution
• Manages communications internally and externally to affected parties
• Simultaneously handles multiple clients and relevant projects
• Trains clients on use of system and other services, may assist with developing training materials
• Supports clients with their testing of change requests and platform enhancements including investigating and resolving issues that arise during testing
• Responds in a timely manner to clients’ questions about their platform via emails and telephone calls
• Provides regular status reports to major accounts, and to any customer that has open, unresolved issues or questions
• Assists with the investigation and resolution of production issues
• Manages the build, configuration, testing, and deployment of a new distributor client’s platform. The project manager champions the customer’s implementation internally to product development, sales, business solutions engineer, development, QA, and Production Support. Specific responsibilities for the project manager of a new implementation are:
  • Direct and manage all aspects of client integration and automation of annuity products on AnnuityNet
  • Lead new client presentations and demonstrations
  • Coordinate new client requirements and design sessions with business solutions engineer, development or IT or product development, as needed, and client
  • Capture open items / action items from requirements and design sessions for internal resources and client, communicate items to applicable parties, and follow-up to ensure timely completion
  • Maintain project action items and issue log management
  • Finalize and distribute distributor implementation plan (for distributor implementation) or carrier implementation plan (for carrier implementation) and all software requirements specifications to client for review/approval
  • Distribute any supplemental project materials to client
  • Determine client field rollout strategy and project implementation timeline
  • Train clients and users on their version of AnnuityNet

Job Requirements

• 4 year college degree or equivalent amount of experience required
• Excellent communication, interpersonal relationship, and team leadership skills
• Customer-focused, relationship-driven attitude
• Well defined critical thinking, analytical, problem solving, and organization skills
• Ability to use common sense and good judgment to anticipate and identify issues and recommend workable solutions
• Able to work well under pressure to meet deadlines
• Must have strong aptitudes to learn new technical skills
• Experience with Web-based software as a service (SaaS) applications a plus
• Insurance/financial services industry knowledge a plus
• Working knowledge of XML a plus
• ACORD XML, PPfA (Product Profile for Annuities), DTCC/NSCC file formats knowledge a plus
• Ability to travel on occasion

Benefits:

• Paid Vacation/Sick
• Health, Dental & life insurance
• Long & short term disability
• 401K w/Company match
• Corporate Wellness Program

All resumes must include salary requirements.

Ebix, Inc. provides a series of application software products for the insurance and financial services industry. With offices in the U.S., Australia, Singapore, New Zealand, UK, Canada, South America and India, Ebix, Inc. employs insurance and technology professionals who provide products, support and consultancy to the World's top insurance companies and insurance agencies/brokers on six continents.

Job Description:
Members of our fast-paced technical support team are responsible for fielding calls and e-mail requests from customers seeking assistance with our software. Our technical support reps use their software and computer knowledge combined with their knowledge of the insurance/financial services industry to provide timely and accurate solutions.
We look for results-oriented people who have initiative, a good attitude, the ability to learn quickly, a willingness to succeed, and who truly enjoy helping people.
For more information on our company visit our website at www.ebix.com.
This position is with our Ebix, CRM division based in Pasadena, California. No relocation package provided.

Requirements:

Applicants must:

• develop a strong understanding of Ebix CRM’s products to effectively troubleshoot and provide accurate solutions to our customers. Technical support reps:
• remain the sole point of contact for issues that cannot be resolved during the first communication (call or e-mail). This may involve escalating the issue to a senior technician or a product manager.
• work to exceed customer’s expectations, creating a positive customer perception of the Ebix organization.
• document all customer contact.
• communicate regularly with management to ensure proper attention to unresolved issues.
• have strong software analysis, problem isolation & resolution, and customer service skills.
• possess the ability to solve problems quickly and methodically.
• have excellent verbal and written communication skills.
• be an independent self-starter and have the ability to multi-task.
• enjoy working in a fast-paced, high call volume environment.
• enjoy working independently or as part of a team.
• be detail oriented.
• be computer literate with knowledge of the Microsoft suite of products and the Internet,
• learn new software quickly and easily.
• be willing to travel if necessary.

Education Requirements:
Bachelor’s degree in technology, business, or a complementary discipline.

Experience Recommended:

• Technical support or customer service experience a plus.
• Life insurance or financial services knowledge a plus.

Benefits:

• Paid Vacation/Sick
• Health, Dental & life insurance
• Long & short term disability
• 401K w/company matching
• Corporate Wellness Program

We are seeking a highly motivated Technical Software Account Manager / Business Analyst for our EbixExchange division.

Company Overview:
Ebix, Inc. provides a series of application software products for the insurance industry. With offices in the US, Australia, Singapore, New Zealand, UK, Canada and India, Ebix, Inc. employs insurance and technology professionals who provide products, support and consultancy to World's top insurance companies and insurance agencies/brokers on six continents.

Position Overview:
Be part of our WinFlex team that provides a single entry multi-carrier illustration platform to the life insurance industry. Help to direct the company’s software solutions by specializing in customer service, design and implementation. Collaborate with clients to identify project objectives, gather requirements and generate the related documentation. Process client change requests from specifications and conform to established standards and processes.
For more information please visit: www.ebix.com

Essential Functions:

• Maintain existing client relationships
• Assist in product development
• Gather project requirements
• Prioritize, plan and track internal/external projects
• Participate in project and release testing
• Develop and refine processes and procedures
• Support users of varying skill levels

Qualifications:

• Strong analytical skills
• Exceptional communication, presentation and writing skills
• Great attention to detail
• Working knowledge of Windows client/server environments
• Proficiency with the Windows Office Suite

Experience Recommended:

• Minimum of 2 years experience in the technical customer service field
• Minimum of 2 years experience with business analysis and project management
• Life Insurance knowledge and certifications a plus

Education Requirements:

• BS in Information Technology, or related field, or equivalent experience

Benefits:

• Paid Vacation/Sick
• Health , Dental & life insurance
• Long & short term disability
• 401K w/company matching
• Corporate Wellness Program

Position responsibilities:
New business development - establish plans and strategies to expand the customer base in India focusing in the Insurance Sector.
Develop and Implement business plans and sales strategies for penetrating new accounts throughout India.
Plan and conduct campaigns to promote the Ebix Insurance Software Products
Create and conduct proposals, presentations to senior level personnel
Interact with senior executives (CXO level) at clients’ end
Lead proactive account strategy and planning
Identify competitive landscape and business potential specifically within the Indian Insurance sector.
Oversee large-scale initiatives & strategic projects
Initiate and manage the entire sales cycle, from account mapping through approach, qualification, pursuit, project requirement definition, consultant presentation/delivery processes and sales closure.

Position Requirements
8-12 years of experience in Sales + Management with experience in selling software solutions/projects/products to large, complex domestic organizations within the Insurance Sector.
Strong understanding of customer and market dynamics in India
Strong team leading skills
Ability to work independently
Expertise in technology and business initiatives
Being well informed about current industry trends, competitive issues and services
Strong communication and presentation skills
Sound knowledge of the insurance domain.
Knowledge of technical aspects in terms of software development and software processes.

Position responsibilities
Resolving customer queries & providing solution to their problems through web
Handling insurance based problems in the backend.

Position Requirements
Strong customer care focus
Good team player
Good communication skills
Willing to work in shifts (24X7)

Solid Object Oriented software development experience with a hands on Microsoft .NET framework experience.

Position responsibilities:
Architect, design and implement component based distributed systems based on Microsoft .NET (C#/VB.NET) environment
Analyze and understand customer requirements and software design objectives. Develop functional specifications
Provide technical guidance to other members of the development team
Document software components
Build and maintain release scripts and procedures
Thorough Knowledge of Software Development Life Cycle
Good communication skills, interpersonal skills along with Resource Management as a pre requisite. The candidate should also have reasonable experience in client interaction

Position requirements:
Strong development skills in .NET framework
Strong XML, XSLT, DTD/XML Schema experience
Very strong understanding of Database design and best practices using Microsoft SQL Server
Knowledge of component based/distributed application environments
Ability to create Use Cases, Requirements Specifications, and Architecture Specifications
7+ years of information technology experience
5+ years experience managing multiple teams of software and systems engineers
5+ years of experience within n-tiered, web based applications environment
Prior knowledge of Insurance domain will be a big plus

Experience in designing and developing Application Software Solution using Microsoft Technologies ( .net Framework 2.0 and above, ASP.Net , C#, Sql Server 2005 and above)

Exposure in Web Services, User Interface design, Ajax
Understanding of Unit Testing and Peer Review
Exposure to XML, UML, OOAD Design Methods and complete SDLC Cycle is desirable
Exposure to Web Services, .Net remoting, and SOAP
Develop product component as per the Design Specifications
Perform unit testing of components to ensure that the developed components are defect free
Conduct Peer Reviews/Walkthrough of defined sources using review checklist and review till defect removal is done
4+ years of information technology experience
2+ years of experience within .NET 2.0 framework
Prior knowledge of Insurance domain will be a big plus

The Senior Solutions Architect will be responsible for technical oversight and management of large enterprise project designing. The responsibilities include overall technical project management, identifying technical solutions, designing systems and software architectures, and implementation of engineering best practices.

Position responsibilities:
Provide technical leadership and oversight of project team
Author, review, and present technical solutions
Develop detailed system designs and specifications
Conduct and coordinate performance reviews of subordinate technical staff
Advise and assist in the planning, implementation, and evaluation of existing operations, systems, and procedures

Position requirements:
Demonstrated experience with full lifecycle development and delivery of custom enterprise solutions
Demonstrated experience with large-scale mission critical applications
Demonstrated delivery experience with the following technologies:
      o Microsoft .NET framework
      o SQL Server
      o Web Services, .Net remoting, SOAP and XML
Good understanding of design patterns
Excellent oral and written communication skills
Excellent analytical and problem solving skills
Excellent team work and collaboration skills
Excellent time management and organizational skills
10+ years of information technology experience
8+ years experience managing multiple teams of software and systems engineers
8+ years of experience within n-tiered, web based applications environment
Prior knowledge of Insurance domain will be a big plus