CUSTOMER
PROFILE
Allegiance Benefit Plan Management is a Missoula, Montana-based
company that has been providing benefits administration to employers
for over 25 years. Since its earliest days, the company has been
a leader in providing health and flexible benefit plans to employer
groups and plan participants throughout the American West. They
remain dedicated to one thing: outstanding customer service. That
commitment continues through every solution they provide to their
customers and to the vendors with which they partner. THE
CHALLENGE
When Allegiance selected LuminX in 1999, they had three challenges
in mind: a need for electronic data interchange, a need to integrate
their basic business operations and a need for more efficient
auto-adjudication capabilities. "Some of these issues were
essential in that they were mandated by regulatory guidelines,
while others were operational efficiencies that would directly
correlate to us providing the best possible service to our customers,"
said Dirk Visser, CEO, Allegiance.
Visser explained that having a complete source for various
solutions gives Allegiance the flexibility they need to provide
comprehensive administrative solutions that meet their customers'
wide-ranging needs. "We have customers who need health
benefits administration, others who exclusively seek reimbursement
capabilities and others still who may need both types of administration.
With this last group, we are able to virtually eliminate the
need for multiple claim requests because we can integrate and
adjudicate their flex claims without resubmitting a health claim.
Ultimately, it's better for the employer and the user in terms
of client satisfaction," he said.
THE SOLUTION
"There are software enhancements integrated into the solution
that make our administrative services more attractive to our
customers, who now benefit from sophisticated account analysis
options that allow them to slice and combine data in a way that
meets their needs," Visser said. Allegiance benefits from
the combination of global remote access capability. Web accessible
tools that provide online enrollment and eligibility maintenance
and a robust reporting package with advanced business intelligence
technology. "Combined, they make a very powerful tool,"
he said.
THE RESULT
"Allegiance is an extremely efficient organization, and
since 1999, we have become even more resourceful by using existing
staff to handle substantially more business than we could on
our prior platform," Visser said. "We've been able
to integrate and consolidate our systems to create one source
instead of continually moving in and out of multiple programs.
Everything from enrollment and accounting to claims and reporting
is all integrated and easy to access in one place," he
said.
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