INFINITY includes a series of modules as illustrated on the following page. Each module is fully integrated as appropriate, to serve the majority of your insurance business processing requirements.
At the very top level of our system are the components that allow you to establish your company / sub-company hierarchy and define the various processing rules and parameters necessary to calculate premiums and process each transaction for each your insurance products.
Once you have completed the setup process, you are ready to begin using INFINITY. At the very core of our system are a series of components that are integrated as appropriate to serve your processing needs, all revolving around a centralized database.
While our database by nature is quite complex, it is organized in a logical way and therefore easy to obtain the management information necessary to run your business. Data integrity is paramount, and as such we employ comprehensive audit controls to ensure that financial information remains in balance.
All of our clients have enjoyed tremendous gains in productivity. One client was able to eliminate a 4 to 6 month backlog within the first year in production. Still others have been able to experience significant growth without having to increase staff. Because the system is fully integrated, there is no need for redundant data entry. Transactions can be quickly processed in an on-line real-time environment, and informative error messages allow you to quickly resolve errors and complete each process.
System generated policy and claims forms, as well as system and management reports, can be automatically scheduled and/or invoked by the end-user from within INFINITY, reducing the requirement for IS intervention. In addition, necessary batch processes are streamlined and can be scheduled for automatic overnight processing. Batch processes may include generation of installment invoices and invoices, automatic renewals, automatic cancellation of policies for non-payment of premiums, automatic declinations of applications with no response to the quote within a designated timeframe, etc.
Customer service personnel love INFINITY. Our Activity / Status Tracking mechanism allows you to easily determine the status of an application in progress. Action messages indicate when the application was received, when it was entered, when each quote was generated (multiple quotes are allowed) and by whom, whether additional information is needed from the applicant, etc. This philosophy is also followed through our claims administration and billing modules.
Our interface to Microsoft Word allows us to merge INFINITY data with pre-defined Word documents, including policyholder and claims correspondence.
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