Consulting

The LuminX consulting team will help you achieve the best ROI from your benefits management system by aligning it with your business objectives and assisting you in achieving the ultimate throughput. Decades of combined experience in employee benefits technology allow us to see your business through your eyes. We implement the processes and integrate the technology to give you a competitive edge as a healthcare payor.

Consulting areas include:

• Business process improvement
• Line of business consulting
• Operational services consulting

We also provide business services that can augment and extend your business offerings, such as consolidated billing.

Customer Support

Our number one priority is customer satisfaction. We have an experienced staff who will listen to your LuminX support and enhancement issues, and develop viable solutions to meet your needs. Whether you need an answer to a product inquiry or help with a technical issue, the LuminX team is here to help.

With the help of our LuminX experts, you can make our system sing.  We offer three types of service:

Customer Service: To answer basic questions on system usage, claims payment, report balancing, etc.

Product Support: To answer product-specific issues that require technical program expertise, such as file system issues, program revisions, changes to report output, etc.

Technical Support: To assist you with IT-related issues, such as server installations, network configurations, hardware upgrades, etc.

Implementation

Acclamation Systems has a dedicated team to plan and manage the implementation process. We'll work with you to determine the best approach and manage the project effectively.

LuminX Project Management
Drawing on years of project management and planning experience, we will explore the project and agree to the scope of work. The assigned project team will manage the planned tasks throughout the project, paying close attention to project communication with the client. Our efforts will be focused with an eye on the project's target go-live date.

LuminX Data Conversion
We manage all aspects of the conversion process, mapping the incoming data to LuminX and creating programs to facilitate the data loads. We will assist you in cross-referencing the incoming data, strategizing on a data review and test plan, and move the data from the testing system to the production system.

LuminX Training
The project plan will incorporate time for application training prior to the “go live” date. Product functionality will be covered as well as how to best incorporate LuminX functionality into your business requirements. Complete product consulting services are also available.

Training

New Client Training

For new clients, we offer a 2-day session called LuminX 101, which focuses on becoming familiar with LuminX terminology and the overall capabilities of the system. Upon completion, clients are asked to complete a workbook of questions relative to their business and procedures. This pre-training workbook allows us to become familiar with the client’s current processes and future needs. Training based on the client’s self-reported needs is offered next.

Training classes encompass all areas for which the client will utilize LuminX. Classes offered include, but are not limited to:

• Group, Plan and Benefit Building
• Accounting and Billing
• Workflow 1 (Scanning, Eligibility, Indexing)
• Workflow 2 (Examining, Payment Cycle, Customer Service)
• HIPAA/LIN (LuminX Information Network)
• CEW (Comprehensive Enrollment Wizard)
• Auditing
• Voids and Refunds
• Reporting
• COBRA
• Stop Loss
• Disability
• Flexible Spending

Ongoing Training

In order to keep our clients up-to-date, functional review seminars are offered on a weekly basis for a nominal fee. The seminars, which are conducted remotely, represent recent enhancements to the system, review of current processes or timely information based on multiple client requests.

In addition, workshops may be offered on lengthier topics and clients are invited to attend the training sessions at ASI. Past workshops have included advanced plan building, LuminX voids and a year in review.

At any time, clients may request training for any area in which they need assistance.

Data Recovery/Testing

Benefits of the LuminX data recovery and testing service include:

Data Backup Verification
Your LuminX system will be fully restored at our LuminX Disaster Testing Center from your backup tapes. We will provide you with the links to test and verify your data via the Internet to confirm proper backup.

Convenience
Testing of the restored data is done from your office. No travel to our LuminX Disaster Testing Center is required.

Cost Efficiency
No disaster rental center costs are charged.

Client Confidence
Passing this test will provide assurance to your clients and prospects that you are prepared if a disaster should occur.

Hosting Services

LuminX is available as an in-house program or via a Software-as-a-Service (SaaS) model. With SaaS, we host LuminX on our servers at our state-of-the-art data center. The benefits of this model to you are:

• No on-site deployment reduces time to implementation
• Hardware and software maintenance costs are significantly reduced
• Large, upfront licensing fees are eliminated
• Monthly subscription fees provide you with more predictable operating expenditures
• Secure, redundant hosting facility provides near perfect uptime and HIPAA-compliant processing

LuminX software and its delivery models offer the ultimate in operational flexibility. By providing our healthcare benefits management software as a service and organizing it in Business Blocks™, Acclamation Systems enables healthcare payers the option to “plug” in and out of each line of business as they grow or down size.