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  • Job Location:
    (United States)
  • Job Division:
    Ebix Health Administration Exchange
  • Job Type:
    Lead

Oversees and provides direction and support to the Fulfillment Center which includes but is not limited to the mail room functions and assembling of policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Oversees the fulfillment centers activities, including the sorting and scanning/delivery of incoming mail and the preparation and sending of outgoing mail and special monthly mailing for the Claims and Policy Services Departments.
  • Oversees the assembling of the administration kits for new and or existing cases while remaining in compliance with service contracts, regulatory and legal requirements.
  • Responsible for reporting metrics and achieving service goals
  • Directs and modifies workflow as needed to ensure efficient operations.
  • Participates in functions of hiring an employee, makes recommendations for promotions and disciplinary actions.
  • Ensures all tasks are completed within service standards and target dates.
  • Responsible for the development and ensure maintenance of a department procedural manual.
  • Completes special projects as assigned by management.
  • Acts as a resource for staff members with problem solving and decision making.
  • Works closely with various other departments to achieve consistency and cooperation of all activities.
  • Develops relationships with vendors regarding any service calls or maintenance that needs to be performed on the office equipment.
  • Maintain knowledge of all internal and external systems which pertain to the department
  • Enforce quality and quantity standards thru verbal and written communication.
  • Performs similar job-related duties as assigned.

Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Associates Degree or equivalent from a two year college or technical school; or six months to one year related experience and/or training; or equivalent combination of experience and education.
  • Strong PC, typing and data entry skills, using MS Office (Excel, Word and Outlook).
  • Good mathematical skills.
  • Good analytical, problem solving and organizational skills.
  • Strong oral and written communication skills.
  • Good customer service and interpersonal skills.
  • Experience within the insurance industry a plus.
  • Experience working in a fulfillment center a plus.


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In addition to the current job openings listed, we keep looking for candidates, for all our worldwide locations, with expertise in areas like -

  • Marketing/Sales/Business Development
  • Software Development
  • RCS
  • Business Analysis and Domain consulting within:
    • P&C Insurance
    • Life and Annuity
    • Employee and Health benefits
  • Enterprise Application Architecture

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