Our client is a magazine publisher in the U.S. headquartered in New York City. It produces nearly 20 consumer magazines and 4 business-to-business publications, more than 25 websites, and over 50 apps for mobile and tablet devices. Its magazines focus on a wide range of subjects,including travel, food, home, culture, and other interests, with fashion predominating. More recently, the company has expanded its offerings to include marketing services and consumer-focused products such as apps and licensed merchandise. It operates in almost 25 countries globally under iconic brands.
The customer had a number of smaller instrumentations at the infrastructure layer monitoring different domains. They had to loo k into multiple consoles from multiple tools and wanted to have a cohesive view/dashboard for a heterogeneous environment that would improve response time. The solution desired would need to provide an executive "view" into critical LOB service operations. Such an automated view would provide a deeper dive into the components and dependencies of the infrastructure supporting business applications and services while tying it to an executive dashboard for up/down/warning statuses.
i3 got to the root cause of performance degradation through the successful implementation of Tivoli’s suite for performance mana gement. It helped in managing more efficiently over 500 servers and over 1,200 network devices--including routers, switches, and load bala ncers. Due to such event consolidation, and service management they have seen substantial cost savings over the period.
Our Our client is a rapidly growing, facilities-based integrated communications provider delivering services for 30 markets in 13 contiguous states to many states in the US. The company also offers an array of a la carte products and services--including local voice and data services, domestic & international long distance services, dedicated high-speed Internet access, web design, and a selection of enhanced services to small and medium-sized businesses.
The company had the need for a more efficient customer resolution facility and an improved architecture for delivering current and new services to its customers. There was a realization that in order to become a market leader in delivering communications solutions to bus iness customers, they would have to implement a best-of-breed network management solution that would improve operational efficiency by quicker identification and resolution of the root cause of issues--reducing Mean-time-to-Repair and better preventing network outages.
i 3’s expertise in the designing and implementation of IBM’s Tivoli suite of products resulted in the customer gaining a unified and end-to-end solution to successfully proactively manage its complete Network. i 3 made possible its single goal of improved customer service through a single and consistent service management platform.
Our customer is one of the first telecom companies in the world to be fully privatized and is also the second largest mobile op erator in New Zealand. It has a significant level of operational scale within the New Zealand telecommunications market, with assets includin g the PSTN network equipment for fixed line calling, the XT 3G mobile network, national backhaul networks, a 50% ownership interest in the Southern Cross international cable, and one of Australia's most extensive fixed IP networks.
Our customer needed metrics and thresholds that would be used to reliably indicate their system performance. They required a sy stem that would provide a high level overview of their network status for different users and groups. There was also the need to identify which services and customers that could potentially be affected by problems in the IT infrastructure. Also, in their list of requirements was portal customization for easy navigation of reports
i 3’s ensemble of skill and experience fulfilled the customer’s requirement of end- to-end management of their IT infrastructure. IBM’s Tivoli Automation product suite proved to be the perfect robust and scalable solution fit for an enterprise as large and widespread as theirs.
Our client is one of India’s largest Public Sector Undertakings (PSU), with a rank of less than 250 according to the recent for tune 500 survey. The company deals in oil refining and marketing petroleum products. Its strategic business units include refineries, retail, indust rial and commercial usage, liquefied petroleum gas (LPG), lubricants, and aviation fuel.
The increasing demand of users, a heterogeneous environment, need of data security and time consuming existing technologies cou pled with an unprecedented growth of the company required our client to implement an advanced technology solution by consolidating and stand ardizing IT services to enhance the service quality, optimize operational costs and quick resolution offerings in achieving high level of c ustomer satisfaction.
The solution designed on IBM’s Tivoli portfolio of products catered the requirement of our client in achieving their IT critical needs. Implementation of Tivoli modules by i 3 Software with user training and post implementation support rendered them high level of quality and business assurance.
Our client is the first and the largest central securities depository in India which handles more than 3/4th of the securities held and settled in dematerialized form in India through its nationwide network of electronic system infrastructure.
As a service provider to the financial industry, our client had a greater challenge in monitoring and providing visibility to a ll the transactions, web application servers (WAS), hosting servers, resource utilization i.e. CPU & memory and generating automated notification to und ertake immediate action in resolving the problems. The company also looked for a solution in distribution of the applications, patch management and lifecycle management of existing inventories for maximizing the service availability and reducing operational costs without compromising security.
IBM’s Tivoli portfolio of products yielded a complete monitoring and management solution in meeting their business needs. i 3 Software with its wide experience and expertise across multiple industrial domains implemented Tivoli solution for Fault Management , Network Monitoring, Systems and application Performance monitoring, Work Load Management, Service Level Management , Patch Management and Identity and Access Management.
Our client serves over 85 million customers in more than 450,000 towns and villages across India in the Telecommunication domai n encompassing Mobile services, Wireless Desktop Phones, Public Booth Telephony and Wireline Services.
Our client faced a huge challenge in infrastructural management and delivering service quality for their customers in India. IP network discovery, consolidated operation management, faults & incident management for their operations and quality & reliability of service for t heir customers in meeting the immediate business needs to increase operational efficiency and ensure competitive pricing while continuing to deli ver high-quality services.
IBM’s Tivoli enterprise management suite of products envisaged an impeccable solution for our client to meet all their complex business requirements in a fully-fledged way. i 3 Software with their wide domain experience & expertise in the implementation area of Tivoli successfully deployed the products at Mumbai & Hyderabad locations and subsequently delivered training and support service to the users at all levels with an objective to impart product and process understanding.
Ebix Consulting was contacted by a client to develop an application that would analyze fitness data from an individual’s wearable smart device. An application to capture and transfer an individual’s health data and a dashboard that would compare it to healthy standards would need to be created.
With help from Ebix’s Data Analytics team, the client prepared fitness dashboards. The client captured data from the device using Ebix’s integration services. The application allowed health stakeholders to assess their member’s healthy choices and offer discounts. Members who met their goals received discounts on premiums and prizes for achieving them. Participation was 100% voluntary.
As the application is proprietary, the Ebix client’s name is not shared. However, “customers” are wellness stakeholders who care and invest in people’s health, fitness and wellbeing. Health and fitness organizations, employers, hospitals and insurance companies benefit when their populations are healthy and productive. Ultimately, healthcare costs are reduced for individuals and organizations.
The old “honor” system allowing individuals to report on their wellness activities was flawed. Some people, desiring to save on premiums, exaggerated results. How could an organization obtain true data while respecting a member’s privacy and right to report? How could they reward people for achieving their goals and initiate fun, healthy competition amongst teams and peers? How could results be tracked and measured?
The client gave free smart watches to members opting to participate in the program. Beginning and ending fitness scores, like resting heart rate, recovery heart rate and body mass index were recorded. The scores were used to determine the individual’s health status at the start. The organization periodically monitored and compared scores. Ebix’s data analytics expertise was used for comparative analysis.
An automated email notification framework was established to notify participants of their goal status. For instance, if they were close to their goal date, but not meeting their goal score, it would send a notification encouraging them to reach their target. A congratulatory message was sent when they reached their goal.
Participants’ goals became measurable. Data was tracked and members could see how they were improving or where they needed improvement. Individuals became accountable. Experiences could be shared. Healthy competition was realized as people could choose to compete against one another, in teams or simply improve their scores at their own pace. The client offered prizes and discounts for achieving goals. Wellness became measurable and fun!
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