Customer Service Representative

Under moderate supervision, the Customer Service Representative will service incoming and/or outgoing calls from/to clients, vendors, agents and brokers. The CSR serves as the primary support contact for all Risk Compliance Solutions customers, responsible for ensuring all customer issues are addressed.

Typical job responsibilities

• Demonstrates/applies comprehension of insurance policies, cancellations, reinstatements, endorsements, reports, Risk Compliance Solutions website, and all insurance related documents
• Monitor and review account for accuracy (logo’s, formatted correctly, printing at correct intervals, all notices types are printing, etc.) Identify and report systems issues and client related problems
• Identify and report systems issues and client related problems

Requirements

• High school degree
• Strong customer service skills
• Excellent written and oral communication skills
• Insurance knowledge and experience preferred
• Ability to work well under pressure

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