The value proposition offered by EbixRCS goes beyond the tracking service itself. Our people possess years of knowledge gained from working with hundreds of organizations on insurance/risk transfer issues and can share this knowledge with you to help fine-tune your compliance approach.

When it comes to insurance compliance monitoring, each industry presents a distinct set of challenges for establishing the service component necessary to meet the needs of our customer. EbixRCS has gained considerable expertise in handling the insurance compliance needs of organizations in more than 25 different industries.

In the Full Service Tracking Approach, EbixRCS is responsible for:

  • Establishing and maintaining the insurance tracking database
  • Managing all of the day-to-day transactional processes, soliciting evidence of insurance coverage, identifying and following up on deficiencies, recording and acting on coverage renewal dates, providing insured level and management level reporting

Clients enjoy unlimited system access at no additional cost.

Markets and Industries served

Diverse Client List:

Our client list includes leading organizations in more than 25 distinct industries. EbixRCS’ diverse client base includes many large, well-known international organizations, along with many smaller companies with a more regional focus. Additionally, many government entities (e.g. counties, cities, agencies etc.) have elected to work with EbixRCS to track insurance compliance on their behalf. Any organization with the need to monitor compliance on incoming Certificates of Insurance can benefit from EbixRCS’ services.

Industries Served:

  • Aviation
  • Banking
  • Chemical
  • Commercial Finance
  • Construction
  • Energy
  • Entertainment
  • Food Service
  • Franchise
  • Government
  • HealthCare
  • Hospitality
  • Manufacturing
  • PEO
  • Pharmaceutical
  • Property Management
  • Restaurant
  • Retail
  • Telecommunication
  • Transportation
  • University
  • Utility

Tracking Insurance For:

  • Borrowers
  • Concessionaires
  • Construction Services
  • Delivery/ Transportation
  • Franchisees
  • Installers
  • Landlords
  • Lessees
  • Maintenance Contractors
  • Motor Carriers
  • Product Vendors
  • Professional Services
  • Repair Facilities
  • Shippers
  • Service Providers
  • Subcontractors
  • Suppliers
  • Tenants
  • Vendors

Channels and Contacts

Channels:

EbixRCS is an independent company and is not affiliated with any insurance agent, broker or insurance company. Our independent status allows us the flexibility to partner with a broad range of other professional service providers including:

  • National Insurance Brokers
  • Contract Management Software Providers
  • Regional Insurance Brokers
  • VAR’s and system integrators
  • Insurance Agents
  • TPA’s
  • Risk Management Consultants
  • Facilities Management Contractors

Contacts:

Inquiries about EbixRCS' services can come through a wide range of functional areas within an organization depending on who has the responsibility for integrating risk control/ loss prevention techniques. These include:

  • Procurement
  • Portfolio Management
  • Legal
  • Property Management
  • Risk Management
  • Human Resources
  • Treasury
  • Contract Administration
  • Logistics Management
  • Claims Management
  • Internal Audit
  • Loss Prevention

Professional Service Team

EbixRCS client service team consists of more than 200 dedicated professionals with expertise in insurance, process management, customer service support and information technology. Our team skillfully manages more than 5000 insurance/service related transactions each business day.

Documents showing evidence of insurance coverage are submitted to Ebix on your behalf, via upload, email, or fax and instantly indexed to the tracking database.

Immediately after data has been extracted from the insurance documents, the coverage information provided is compared to our client's established insurance requirements to determine if the coverage provided meets, or fails to meet, their minimum requirements. If deficiencies, such inadequate coverage limits, lack of a proper additional insured endorsement or unacceptable AM Best carrier ratings, are detected, notices are promptly sent to advise the insured and insurance agent/broker of the corrective action needed to achieve compliance.

Technology

EbixRCS's proprietary insurance tracking software – CertsOnline, was designed exclusively for monitoring incoming Certificates of Insurance. Continuously improved for over the past two decades, the system automates all aspects of the insurance tracking process that traditionally required costly, time-consuming manual processes.

Since no two customers are alike, we will customize the system to your precise specifications and reporting needs. The EbixRCS tracking system provides a comprehensive set of management and activity reports. Once the tracking system is in place, EbixRCS will continue to add enhancements to reflect your current business realities. You may also choose to have the data created and collected by EbixRCS automatically exported (real time or batch) to your own host system (e.g. A/P, ERP or Contract Management). Our in-house IT staff will work with you to coordinate a seamless flow of information using the data interface method of your choice.

Document Image History:

Certificates, and all related documents, are electronically imaged upon receipt and instantly become a part of your insurance records and account history. Document images are permanently maintained online allowing you to review current and historical documents with ease. All certificates and other documentation are formatted for easy printing via standard office printers.

Secured Internet Access:

Clients may access complete transaction histories and complete image history for all records on the EbixRCS system. The system is available on a 24/7 basis. With system availability exceeding 99.9%, you can monitor your insurance compliance status anytime you choose to do so. Access privileges to the website are controlled by log-on ID, and include various authority levels based on each client's policies.

Customization:

EbixRCS customizes system functionality for each client based on the client's unique business structure, contractual insurance requirements, and reporting needs. In addition to managing Certificates of Insurance, EbixRCS can also customize the system to assist with other compliance management needs.

Implementation & Training

Implementation:

Time is a valuable commodity. That is why we place a great deal of emphasis on making sure that each and every new client implementation is completed on schedule. With hundreds of successfully executed new client implementations under our belt, EbixRCS has the expertise and experience to make your transition to the certificate of insurance management service as easy, efficient and effective as possible.

Early in the implementation process, EbixRCS’ director of new client implementations develops a plan taking into consideration all essential elements of the implementation.

Depending on your circumstances, the options for implementation can range from:

  • EbixRCS simply taking over the insurance monitoring responsibility directly from where you leave off
  • EbixRCS conducting a full-coverage audit

EbixRCS supplies each new client with a customized implementation guide that identifies all of the components that must be considered for conducting a smooth, efficient implementation. We will work with you to help you gather and organize your data and will help you summarize your insurance coverage requirements. During the implementation, we also share information gained from our years of experience and will consult with you about likely outcomes of decisions made during this phase.

Training:

All information gathered or created by EbixRCS (e.g. certificate images, reports, coverage information, transaction history) is accessible via a secure, on-line access to the EbixRCS system. The system was designed to be intuitive and easy-to-use. There is no need to be an insurance expert to use the EbixRCS system effectively. Users quickly become comfortable with the simple and easy-to-navigate system design.

As a part of your program implementation, your user on-line system will be established based on your criteria and will be quality tested. EbixRCS’s training staff will work with you to make sure that you are completely comfortable with the on-line system and its features prior to initiating service. Subsequent to your coming on board with our service, EbixRCS will provide training, at no additional cost and will also train new employees joining your team after initiation of the EbixRCS service at no additional cost.

Industry Benchmark Report

EbixRCS' industry benchmark report is available as an exclusive benefit for our clients. The report provides current information about insurance compliance standards and practices used in your industry, allowing you to compare your policies to those of your industry peers. Being published since 2003, it is the most comprehensive report of its kind available anywhere.

 

Client Testimonials

Costco Wholesale

"Over the years EbixRCS has delivered the service we need. Selecting them to track our Certificates of Insurance was an excellent decision."

- Janice Chamberlain, Costco Wholesale

Shorenstein Real Estate Management

"We found outsourcing our compliance tracking to be a cost effective solution."

- Greg Moellering, Shorenstein Real Estate Management

Ryland Homes

"EbixRCS has the ability to adapt its systems and procedures quickly to meet our changing needs."

- Debbie Guy, Ryland Homes

Kenny Construction

"Since we implemented the EbixRCS program, the time I spent dealing with subcontractor insurance issues has diminished considerably."

- John Tuisl, Kenny Construction

Cargill

"EbixRCS's customer service staff uses a high degree of professionalism in handling our insurance compliance work."

- Della Y. Dickson, Cargill

Norfolk Southern Corp.

"Our transition to the EbixRCS program went very smoothly."

- David Fries, Norfolk Southern Corp.

GATX Corporation

"EbixRCS has customized its system to meet the very complex needs of our leasing business. Using them has vastly improved the quality and efficiency of our insurance tracking."

- Pat Talbot, GATX Corporation

Existing Users

Contact information

EbixRCS – Sales Office WEST,
30101 Town Center Dr., Suite 220, Laguna Niguel, CA 92677
Toll Free : (800) 996-9964
Email : CertsOnline@Ebix.com
EbixRCS - National Processing Center,
1 Ebix Way, Johns Creek, GA 30097