Project Coordinator

Job Description:

The project coordinator, as a member of the Client Integration Services team, provides full lifecycle support to EbixExchange's customers. The project coordinator maintains a high degree of interaction with customers and is the key contact for daily operations.

This position takes responsibility for understanding and meeting client's requirements, and seeks, interprets and responds to client feedback while relaying the same to the development team. This position is with our EbixExchange, LifeSpeed division based in Johns Creek, GA. No relocation package provided.

Essential Job Functions

• Supervise the complete lifecycle of an IT project implementation
• Manage all communications, internal and external
• Identify client requirements, define scope of project and solutions overview to create Statement of Work or Software Requirements Specification (or Business Requirements Document) as applicable, and develop the necessary documentation for execution
• Coordinate with different teams involved in the project, across countries and time zones to develop the project requirements
• Trains clients on use of system and other services, may assist with developing training materials
• Support clients with their testing of change requests and platform enhancements, including investigating and resolving issues
• Respond in a timely manner to clients' questions about their platform via emails and telephone calls
• Provide regular status reports

Minimum Requirements

• 4 year college degree or equivalent amount of experience required
• 2-4 years of total experience, with 2 years as a business analyst or project coordinator
• Excellent communication, both in person and on the telephone, as well as in written correspondence
• Ability to identify client requirements and to write software/business requirements documents with little to no secondary support
• Should be able to take effective minutes of meeting and follow up on action items
• Proficiency in working with Microsoft Office
• Strong aptitudes to learn new technical skills
• Ability to travel on occasion

Preferred Requirements

• Experience with Web-based software as a service (SaaS) applications
• MS Project and MS Visio
• Insurance/financial services industry knowledge

Benefits:

• Paid Vacation/Sick
• Health, Dental & life insurance
• Long & short term disability
• 401K w/Company match

All resumes must include salary requirements.

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